Premier Office Recruitment Services

Retail Assistant – Kew – £10/hour

Lamb Personnel

Sector: Retail

My client based in Kew are looking for a temporary Retail Assistant to join their small close-knit team.  They are committed to providing an exceptional customer experience for visitors to the shop. This is a full-time position working 37 hours per week, Tuesday – Saturday.  The contract is for approx 3 months to start mid-late October.

Your core duties will primarily involve providing a high level of customer service to visitors, staff and online customers. This will demand the efficient performance of a range of retail activities including, but not limited to, retail merchandising and display, customer assistance and service, promotion and marketing, stock management and fulfilment of online orders.

Role and Responsibilities

  • Work as part of a flexible team and support colleagues across all departments, supporting an integrated culture.
  • Promote and sell books, gifts, event tickets and other products.
  • Accurately operate, cash-up and reconcile tills.
  • Regular stock checking and order preparation.
  • Accurately book-in and check stock against delivery notes/ invoices noting any discrepancies or damages.
  • Assist with the replenishment and merchandising of stock.
  • Pick, process and pack online orders.
  • Assist with the creation and maintenance of online records for shop holdings.
  • Assist with the evacuation of visitors and colleagues in the event of an emergency in accordance with instructions
  • Discreetly and sensitively safeguard the security of visitors, staff, volunteers and assets in accordance with instructions.
  • Other duties as required.

Person Specifications

  • Excellent customer service skills.
  • Proven ability and experience in a customer facing role 
  • Cash handling experience including till reconciliation.
  • Computer skills (Microsoft environment) and familiarity with email procedures.
  • Excellent verbal and written communication skills.
  • Attention to detail and accuracy with an eye for detail.
  • Friendly can-do attitude
  • Flexible approach
  • Ability to undertake physical handling of book deliveries and dispatch including occasional heavy lifting.
Salary: £10 Per Hour
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