Premier Boutique Office Recruitment Services

French Speaking Customer Services Representative : Richmond – £22k

Lamb Personnel Ltd

Sector: Callcentre & Customer Service

French Speaking Customer Services Representative : Richmond – £20k-£22k

Lamb Personnel are looking for a French Speaking Customer Services representative, to join our client, a well-established, vibrant company, with lovely offices, based in central Richmond.

Hours of Business : Monday to Friday 8am : 6pm (including lunch break). Closed weekends and UK bank holidays

Overall job Purpose:

The Customer Service Representative acts as the link between the customer and the organisation by ensuring that customers are satisfied and delighted and so maintain profitable customer relationships; to provide support and care for customers globally and maintain and develop commercial relationships in France.
You will work within and be part of a friendly team to provide and process information in response to enquiries, concerns and requests about products and services and deal with the administration of our customer base. To act as support for the Premium and Developing Accounts team.

This person will be assigned the following objectives:
 

  • Providing and processing information in response to enquiries, concerns and requests about products and services by telephone, chat, emails and social media in French and English
  • Provisioning new customer accounts : this can vary from setting up corporate accounts to single users
  • Updating customers’ details and maintaining databases
  • Gathering all information needed to investigate customers’ complaints and document tickets for investigation. Ensure good communication with customer throughout
  • Liaising with internal departments to find solutions for issues the customer may come across, and suggest improvements to our services and tools
  • Working closely with the Accounts and Sales department to provide a unified and positive customer experience
  • Identifying new leads and account management opportunities
  • Managing a portfolio of French customers
  • Potentially providing assistance for our Cloud PBX (Hosted Voice) customers

Skills & Experience:
 

  • Good communication skills, written and oral
  • Language: Fluent in English and French
  • Computer literate and open for learning new technology
  • Approachable personality and supportive Team player
  • Multitasking with great attention to detail
  • Ability to stay calm under pressure
  • Positive outlook
  • Self-initiative and problem-solving skills
  • Keep up to date with product changes and personal development : be one step ahead of the game
  • Understand the importance of customer experience and exceeding our customer’s expectations

 Experience : desirable but not essential
 

  • Basic understanding of conference calling
  • Basic understanding of a Hosted Voice service

The company offers:
 

  • A close-knit team in a fun company to work for
  • Career opportunities with a leading Global employer
  • Great incentives & other benefits

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion. 

Salary: £20000 - £22000 Per Annum benefits and incentive programme
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