Customer Services Manager – £37K – Aldershot

Customer Services Manager – Aldershot – £23K + lots of company benefits 

Our client has a great opportunity for the right person to join their team to be an integral part of a busy, forward-thinking and progressive business. 

Some key responsibilities include: 

• Ensure that customer satisfaction remains a priority with your team. 

• Understand products and the challenges that arise from quality to supply chain delays.

• Ensure a solution-driven approach is applied to all customer complaints with your team. 

• Confidence in handling and managing employee relation matters. 

• Prepare for and participate in the weekly meetings with directors and other stakeholders. 

• Work with departments such as marketing and purchasing to launch new products both internal and external.

• Work with the finance team to ensure customer accounts remain within agreed terms.

• Be the voice of your team in the business.

• You will set the mission for your department, through KPIs and meeting targets. 

• other responsibilities that can be shared in due course with suitable candidates. 

You are probably a good fit for this position if you:

• are tech-savvy, comfortable using video technology
• understand the life cycle of a product and the challenges that arise from supply chain delays
• contribute in decision making with the team’s long-term goals in mind;
• can plan and roll-out processes which include training and looping other impacted stakeholders in the business
• have an excellent command of written and spoken English
• have 3-5 years of experience in a similar management role
• live within 45 minutes of Aldershot 

If you would like to apply for this role, please send your cv by clicking the “apply for this job’ button below and sending us your cv.

Lamb Personnel is an equal opportunities agency welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.