Customer Service Executive – West Drayton – £22-£23k

My client based in West Drayton are seeking a Customer Service professional to join their team.

Job Description:
To provide excellent customer service to all customers by handling all queries which would provide support and facilitate the smooth running of the sales department.

Responsibilities:

• Polite and efficient handling of all customer complaints, concerns, and queries that can be in the form of invoice queries, sales order discrepancies, delivery tracking and the like.
• Keeping the complaints and discrepancies documented on the appropriate spreadsheet for tracking, monitoring and quality purposes and to identify areas of internal systems which need to be reviewed and improved.
• Processing all customer returns which involve determining those for repair, credit or replacement.
• Answering incoming calls
• Timed delivery calls & follow ups to ensure these are working.
• Sales order processing.
• Providing support to sales team as and when required
• Provide customers with PODs
• Resolving after sales queries, including late deliveries, shortages, damages, etc.
• Process web orders

The candidate is also required to be:

• Customer Focused: Should be able to meet the needs of all customers by analysing their requests, concerns, and wishes, by effectively listening and responding appropriately: Instinctively customer oriented.
• Analytical: Must have the ability to analyse problems, and to develop a clear understanding of issues so relevant information can be gathered to make informed decisions.
• Driven: Should be enthusiastic, motivated and focussed on achieving results. Must have a clear sense of direction, be persistent in pursuing goals, and maintain focus despite obstacles and setbacks. Must also be able to work on own initiative, perform well under pressure, work in and organised manner and see problems through to the end.
• Effective communicator: Must have the ability to interact with others in a constructive manner. Should display an excellent telephone manner and should possess effective written and verbal communication skills.
• Team working: To be able to work with others in order to achieve goals. Should recognise the impact of own work on others and the need to support the sales department as well as other departments in order to achieve goals and targets.

Mon – Fri 08:00-17:30 

Monthly bonuses available