Premier Office Recruitment Services

Customer Service Associate – Richmond – £28k

Lamb Personnel

Sector: Callcentre & Customer Service

My client based in Richmond are seeking a Customer Service Associate/Order Processor to join their dynamic and exciting team. The offices boast a stunning location in the heart of Richmond.

What you’ll be doing:

  • Manual order entry and confirmation to customer within 24 hours of receipt
  • Processing orders
  • Resolving order issues
  • Provide a premium level of customer service
  • Be the point of contact for resolution of day to day delivery / order / service issues / returns for customer
  • Communicate volume cuts, shortages and availability dates with customers. Tracking shortages weekly.
  • Bring innovative ideas for UK customer service optimisation to the table
  • Take responsibility for and maintain our UK customer information data
  • Provide customer specific service updates to key stakeholders
  • Build effective and efficient relationships with the warehouse & logistics teams
  • Investigate delivery variances + shortage notes with customer & warehouse
  • Escalate and collaborate confidently with Customer service co-ordinator/logistics/sales/quality/supply chain manager to balance service excellence & cost
  • Be responsible for and manage the integrity of our customer data
  • Update customer data as required /
  • Provide holiday/absence cover within the CSA team
  • Support UK sales team with ad hoc volume requests, order details, product queries, samples requests
  • Collaborate with finance team to resolve customer stock queries
  • Live the values within supply chain team

Your skills and expertise

  • Excellent knowledge of SAP- you’ll have strong working knowledge, preferably in an FMCG environment
  • You’ll have a track record of delivering service excellence in a customer service (customer facing) role
  • You’ll be comfortable working to clear deadlines and delivering key performance indicators
  • You’re able to prioritise and juggle lots of tasks at the same time
  • You like to challenge yourself, set yourself goals and learn new skills
  • Your communications skills are one of your biggest strengths; you can strike up strong relationships with people from the get go
  • You have excellent numeric skills & Excel skills, along with other MS Office applications

Extra details:

  • Office location: Richmond
  • Hours: Monday – Friday 09:00 – 17:00
Salary: £27000 - £28000 Per Annum
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