Client Services Executive – Surbiton – £25-£30k

My client is looking for a fun and dynamic Client Services Executive to join their growing team. The work is very varied and they need
someone who is client facing, flexible, adaptable, well-organised, practical, shows initiative in the face of the unexpected, and possesses excellent IT and communication skills.  They are an award winning Concierge and Lifestyle Management service to high net worth
individuals and corporates.

This role would be suitable for someone with good experience in any of the following:

Concierge & Lifestyle Management
Private PA/ EA experience
Events / Exhibition management experience
Education consultancy
Excellent administrative experience, especially in consumer sector

Responsibilities include:

• Extensive telephone, email and face to face communications with clients and suppliers.
• Multi-tasking and working on varying types of task simultaneously
• Detailed record keeping, electronic and paper
• Sourcing products, negotiating costs and discounts
• Handling confidential and sensitive information
• Setting up and managing diary appointments
• Managing data & researching on the internet
• Using CRM and electronic data management systems
• Planning complex itineraries for travel and events, booking flights, taxis, restaurants etc.
• Organisation of client events, holidays, parties etc.
• Sourcing, investigating and creating proposals and documents regarding nurseries, schools and universities; managing the application process.
• Liaising with education providers to organise client attendance to Open Days, assessments or private tours.
• Trouble shooting and solution finding
• Administration including filing, letter writing, invoice management, answering phone calls, Minute taking (shorthand not necessary)
• Keeping a database of all contacts up to date
• Sending out information to clients and suppliers, developing relationships
• Creating detailed proposals, itineraries, reports
• General co-ordination of day to day tasks
• Managing staff – both internal staff and external contractors
• Assisting with marketing including adverts, writing articles for various media, running campaigns on social media and other including contributing ideas for the online PPC campaigns
• Managing, administering and keeping records of expenses, time and budgets
• Working on HomeMaker & relocation projects as required
• Working in our offices, remotely and at clients’ homes and offices
• Travelling as required, UK (possibly overseas)

Skills & Qualifications required:

• An excellent multi-tasker and administrator
• Excellent attention to detail
• Have common sense; ability to communicate at all levels and be adaptable
• Excellent phone manner
• Excellent communication skills, both written and oral
• Highly organised and able to juggle several tasks simultaneously
• Friendly and professional manner; confidence in working with people at all levels in a company, clients and suppliers alike
• Ability to be discreet and act in a confidential manner
• Previous experience in an office environment where daily multi-tasking is required
• Ability to stay calm and focused under pressure and to be solution orientated
• Experience of managing a team advantageous
• Advanced level of Word, Excel, PowerPoint, Outlook and Internet
• Social media knowledge, skills, management; systems knowledge an advantage
• Well educated, degree an advantage
• Fluent written and spoken English a necessity: other languages an advantage
• Driver an advantage
• Clean DBS check or willing to have one done
• Checkable references
• High level of personal presentation
• Usual Hours – Monday – Friday 0900-1800 hours
  Holiday – 28 days per annum including bank holidays
  Pension
  Healthcare