AV Technician / Installer – Richmond – £20k-£28k

Sector: Other

AV Technician/Installer – Richmond – £20k-£28k

Well established and highly successful business in Richmond specialising in technology have an exciting opportunity for an AV Technician/Installer to join them. Having built up a fantastic client base with their main focus being on providing excellent customer services you will be responsible for performing successful installations and other duties as directed.

Duties:

  • Diligently carry out all duties requested related to installs, including but not restricted to TVs, audio and entertainment, aerial and satellite, multi rooms AV, Sonos, IT networks as directed, wireless access points and all related company engineering or IT needs.
  • Ensure all requests are processed and carried out fully.
  • Assist in install of access storage systems.
  • Ensure the successful delivery of AV projects, including initiation phase, through to the successful conclusion of each and every project.
  • Constantly seek to improve processes and client experience and diagnose and resolve any issues that arise.
  • Ensure good working knowledge of all systems and processes.
  • Assist in store as required, ensuring product knowledge is maintained to and that the back office and store environment is maintained to the highest standard.
  • Ensuring all prices quoted are correct, getting back immediately with any customer requests.
  • Ensuring that all ordering is kept up to date and that stock management system is updated as necessary
  • Responsible for the management of all customer expectation through constant communication and the maintaining of the highest working standards possible, being pro-active throughout.
  • Identify install issues and seek a resolution in a timely manner.
  • Ensure that all customer briefs are documented and followed ensuring all request information is accurate and followed.
  • Deal with all customer enquiries in a professional and efficient manner.

Requirements:

  • You must be a good team player, sharing in building a strong ethos.
  • Have a “can do attitude’ and always be prepared to go the extra mile for clients.
  • Ensure all client SLAs are met and exceeded where possible.
  • Manage all stock control as required.
  • Always explore any opportunities for cross-selling upselling.
  • Monitor and prioritize all jobs according to requests and utilize staff to ensure all deadlines are met or exceeded.
  • Ensure a clean, safe and healthy working environment is maintained at all times
  • Experience installing technology would be highly desirable
  • Must not be afraid of heights!

Hours of work – Monday – Saturday  9.30-6 pm
Salary £20k – £28k + overtime and commission opportunities

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Salary: £20000 - £28000 Per Annum