Why Hire Customer Service Staff with Lamb Personnel?
Customer service plays a pivotal role in shaping your brand’s reputation. Whether it's answering queries, resolving issues, or delivering seamless support, the right people in customer-facing roles can build loyalty and protect your bottom line.
At Lamb Personnel, we specialise in customer service recruitment for businesses across SW London and Surrey. With years of experience placing support staff, we know what it takes to deliver a customer experience that keeps people coming back.
From contact centre agents to client-facing professionals, we help you hire customer service staff who reflect your values and represent your brand professionally.
What Makes a Great Customer Service Candidate?
Handles unexpected situations calmly and creatively.
Understands customer needs and manages concerns with care.
Represents your brand with professionalism and energy.
Accurately records information and follows through on tasks.
Our Recruitment Process for Customer Service Roles
Whether you need a temporary support agent or a permanent service lead, we’ll help you find professionals who treat your customers like their own. Our customer service recruitment process is fast, effective, and tailored to your business type:
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Initial consultation – We take a detailed brief on your service model, systems, and team culture.
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Sourcing – We tap into our network of pre-screened local candidates across SW London and Surrey.
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Screening and testing – We assess communication style, problem-solving ability, and service mindset through interviews and scenario-based questions.
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Shortlisting – You receive a targeted shortlist of candidates matched to your brief.
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Placement & onboarding – We coordinate interviews and offers, and follow up post-placement to ensure smooth onboarding.