Front of House Manager – Isleworth – £21-24K
Front of House Manager required on a full-time, permanent basis for HQ in Isleworth, Middlesex.
Friendly, welcoming & professional individual required to manage the busy Reception desk. You will greet and sign-in all clients and visitors, as well as answering incoming calls and setting a positive example for other front of house staff. Warmth and professionalism are key; excellent organisation skills are also vital. You must be able to manage multiple schedules – meeting room availability and requirements, hospitality arrangements and car parking facilities – whilst also dealing with urgent face-to-face needs – executive refreshments, couriers and visitor requests. The role also requires oversight and management of a variety of daily administrative requirements for various departments. You will need to have strong MS Office skills and be educated to GCSE standard or equivelant, at least. Most importantly, you will be able to demonstrate the high level of customer care skills that are the hallmark of all excellent front of house staff.
Qualifications & Skills
- Minimum of five GCSEs or equivalent which must include Maths and English
- Front of House or equivalent Customer Services experience
- Spelling and grammar to a high standard
- Initiative and strong attention to detail
- Working knowledge of PC-based switchboard (desirable – training will be given as needed)
- Professional approach to work and appearance
- Strong communication and teamworking abilities
- Warm and professional telephone manner
- Good organisational and time management skills
Key Responsibilities
- Supervision and mentoring of Front of House Assistant
- General switchboard duties
- Answering incoming calls and passing them through to the relevant department and person
- Signing visitors, clients and freelancers in and out and issuing them with passes
- Distributing all incoming mail and deliveries; franking all outgoing post using the correct postage
- Booking and tracking couriers
- Ordering and monitoring stationary
- Arranging meetings
- Booking and preparing meeting rooms; providing/arranging hospitality and refreshments on request
- Booking taxis for clients and staffs when requested
- Ensure the front of house team is pro-actively checking that printers on each floor are working, and that paper and toner are constantly replenished
- Maintaining internal phone lists, car registration lists and spaces available for visitors
- Booking parking spaces for visitors and clients and logging arrival times and registration numbers
- Oversight and management of a variety of daily administrative requirements for various departments
- Generating purchase orders
- Book flights and accommodation
- Data entry of staff holiday and sickness on the HR database
- Monitoring our website information inbox for tenders and other request from the general public and clients
Personal Attributes
- Open, responsive and proactive
- Focussed, accurate, patient and attentive to detail
- Honest and with a strong sense of both loyalty & integrity
- Capable of taking initiative and working without supervision
- Display flair, imagination and the energy to multi-task
Working hours
Working a shift pattern, alternating between 08.30 to 17.30 and 09.00 to 18:00
Benefits
Government Workplace Pensions
Life Assurance
Subsided Gym Membership
20 days holiday pro rata, increasing one day per completed calendar year up to a maximum of 25 days in total
Breakfast