Concierge – Richmond – £21k (potential for job share)

Concierge – Richmond – £21k

We are looking for a friendly, energetic person, to operate as concierge for a family run company, who deal in the running of managed offices in Richmond.  This position will be tenant facing and you will be the go-to person of the building.   The offices have recently been refurbished to offer modern offices with fibre optic broadband, VoIP phone system, break out area, meeting room whilst keeping the individuality of the building. 
The job description is a concierge role and could also work well as a job share. Working hours 9am- 5pm with an hour for lunch, Monday to Friday.
We are looking for a cheerful, happy person who is comfortable chatting to tenants and visitors. They will be part of a small team and be flexible with work hours and able to cover holiday periods. The office will have quiet periods and they must be able to manage these times.  There is no uniform, but they will need to maintain smart professional appearance.

Job Duties:
Daily:

• Responsibility for opening and closing the office
• Throughout the day maintain a clean and tidy kitchen, post and photocopier room, meeting room replenishing tea, coffee, sugar and milk supplies as necessary throughout the day. Toilets and shower room check if paper or soap needs replenishing.
• Anticipate, meet and exceed the expectations of the tenants and quickly resolve any issues.
• Meet, greet and assist any visitors in a professional, friendly manner
• Post : sort and distribute the post to tenant’s, take post to the collection point including stamping and organising any tenant’s special deliveries
• Throughout the day accept and sign for any deliveries on behalf of tenants
• Co-ordinate with cleaner and order any supplies that are needed
• Respond to any email queries from tenants and requests from people looking for office accommodation.

Weekly

• Water plants/ buy flowers
• Change tea towels and wash
• Forward any post to the mailbox tenants as necessary
• Carry out Fire Alarm and extinguisher checks

Monthly

• Collect and check supplier’s invoices before passing for payment i.e. newsagents, cleaner and stationary.

Quarterly

• Collate charges for additional services tenants/ mailbox such as post, photocopier, fax, meeting room

Ad hoc

• Support with the marketing of the offices
• Help tenants moving in/out of the building
• Manage and have responsibility for issuing/recording key fobs to tenants and contractors.
• Support with any IT/Phone issues
• Secretarial duties : typing correspondence, updating website

Skills
Previous client liaison experience within an office environment. Be proactive and enthusiastic. Have IT skills and be able to use email and Microsoft packages. Good written, oral and verbal communication skills (and a strong command of English spoken language).
It is really important that you are someone who is flexible, i.e. if you need to come into work early, or stay slightly later, you are happy with this.  Please bear in mind, any extra time you work can be made up in lieu, or you will be paid over time.

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Salary: £21000 Per Annum + overtime where necessary